At, Touchboards.com, we are committed to nothing short of excellence regarding the support we provide to all our customers before, during and after your sale. You can contact us in many ways: On-line, by phone, via fax, or in person at the Touchboards.com office. No matter which method you choose, you will find our Touchboards.com Customer Service Support Staff to be concerned, knowledgeable and helpful. Remember, we are not satisfied until you are. Carefully read the information below regarding the proper handling of your new equipment. Following these guidelines will make your experience with Customer Service easier and more pleasant and will help expedite any transactions.
We primarily ship UPS and FedEx. Other services are available upon request. Shipping varies per item but we try out best to charge exact shipping prices.
Overnight, 2nd day, and priority shipping are available on most items. Contact us if you have any questions.
We reserve the right to ship UPS in place of USPS due to shipping availability of an item.
All express orders, overnight, second day, and three day deliveries placed over the internet or fax must be place by 10:30 am eastern standard time for it to ship that day. *
All express orders, overnight, second day, and three day deliveries placed by phone must be place by 11:30 am eastern standard time for it to ship that day. *
We will still try to get your ship out your order if you place it after the times listed above, but please call to guarantee that it will go out that day.
We ship only on standard business days. Example: You order is placed overnight delivery on Saturday, your package will ship on Monday and you will receive it on Tuesday.
* Shipping is subject to availability. We are not responsible for delays or shipping errors caused by the selected shipping company.
When you receive your order, please follow these guidelines:
Upon receipt of your new merchandise, please inspect it carefully as to contents and condition. All claims for damaged or missing items MUST be reported to Touchboards.com with two (2) business days of receipt of merchandise. In the event your package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement. All packaging MUST be retained until the problem has been resolved.
Carefully unpack and inspect all merchandise. Please DO NOT damage the manufacturer's packaging. DO NOT fill out the manufacturer's warranty cards until you are absolutely sure you want to keep your merchandise. We cannot accept merchandise for return with completed warranty cards of damaged or missing collateral material. Do not throw away any of the packaging materials such as boxes, instructions, inserts, bags, etc until you are completely sure you want to keep the equipment.
Keep your Invoice with your important records.
Read all instruction manuals BEFORE testing your equipment.
Touchboards.com will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. Our sole responsibility will only be the monetary value of the merchandise.
Pricing
Pricing on this web site is in U.S. funds.
Minimum Orders
Minimum export order is U.S. $100.00, F.O.B. shipping point.
Canada, U.S. Possessions, Embassies and U.S. Government Installations are exempt from the minimum order requirement.
Payment Terms
Export orders are accepted on the basis of payment in advance of shipment by certified check, bank draft, wire transfer, or Credit Card*.
*For International non-USA/non-Canadian credit card orders, we will need both of the following documents faxed to us:
Your credit card billing statement
A copy of the front and back of your credit card
Your order will NOT be processed until this information is received.
We will only ship to the address shown on your credit card statement, which will be verified by the card-issuing bank. You can either fax us this information at 732-222-7088 or email it to sales@touchboards.com.
** Please reference your order number on your fax or email.
• Certified check or bank draft should be mailed directly to:
Touchboards.com
205 Westwood Ave
Long Branch, NJ 07740 USA
• Call or email for wire transfer information
Please Notify us by email or fax when the transfer is made so we can track your payment and process it in a timely manner.
Letters of Credit
Payment may be made by confirmed irrevocable Letter of Credit provided order for export is more than U.S. $10000.00, F.O.B. shipping point. Letter of Credit must be payable at sight, valid for at least 90 days from date of issue, with all bank charges to the account of the buyer.
• Letter of Credit to be advised and payable at:
Touchboards.com
205 Westwood Ave
Long Branch, NJ 07740 USA
Phone: (732) 222-1511
Fax: (732) 222-7088
Term of Sale
Standard export quotation pricing is F.O.B. shipping point, at which point legal title and responsibility for goods is transferred to the buyer. C&F, C.I.F. and F.A.S. quotation will be offered upon request. Charges for insurance and shipping will be added to the invoice unless other arangements were made. A handling charge will apply for special consular certification, export documentation or special packaging for sea freight. Buyer is responsible for tariffs or import duties. We will not accept back or refund packages on the grounds that you were not aware of these fees. Any taxes or shipping fees that go unpaid will automatically be charged to your account.
Our policy is that you may return or exchange an item, excluding any shipping charge, within seven (7) days of receipt of the equipment., Over sized products and interactive boards will include a restocking charge. Please note large products like interactive whiteboards are difficult and expensive to return. Please call if you are not certain if the product you are ordering will fit your needs. Special Order items are not returnable. Touchboards will not accept any returns or exchanges on Caring Cases, Batteries, Books, Fuses, Software, DVD, replacement bulbs, pens, test leads, or consumable items
Prior to returning any item, YOU MUST call or email Customer Service for pre-approval and obtain an RMA number. Items can be returned only if in original packaging, same new condition as sold with literature/instructions and blank warranty cards. Place the manufacturer's box into a shipping box. Please do not put any stickers or labels on the original manufacturer's packaging. Please ship the items back to us prepaid. For your protection, make sure to insure the package. Touchboards.com cannot be held responsible for lost or damaged packages.
Document cameras and projectors- We have the right charge a minium restocking fee for these types of products of 30%. We are only passing on the restocking fee we are charged by the manufacture. Please do not purchase this unit from us with the intent of returning it after your one time application. You will not get a full refund. We also can provide you with a rental unit. Please call us if you wish to rent this type of equipment.
NO RETURNS CAN BE ACCEPTED WITHOUT AN RMA NUMBER
No refunds or exchanges will be made after (7) days. If any of the above conditions are not met, Touchboards.com reserves the right to either refuse the return or to charge a restocking fee for not less than 15%.
Most items sold by Touchboards.com are covered by a manufacturer's warranty. When the item has a manufacturer's warranty, and/or the warranty period has expired, calls for service or repairs should be referred directly to the manufacturer or their authorized service centers.
Email orders@touchboards.com for a response regarding shipping status and tracking numbers of orders placed. PLEASE NOTE: You must indicate the order in the subject of your email.
